Our online guest folder offers comprehensive information about the hotel. From breakfast to room facilities and attractions in the surrounding area, our guests will find everything they need to know. This provides quick and easy access to all relevant information to ensure a memorable stay.
At the desk in your room there are USB and an international socket. Adapters are available at reception.
All rooms have air-conditioning.
Our bar is located next to the reception.
Please request your bathrobe and slippers for our Spa Lounge at reception, tel. 111.
If you require special bed linen, e.g. synthetic filling, light summer blankets or a second blanket, please ask at reception, tel. 111.
A lockable bicycle cellar is located in our garage. The use of this is free of charge. The bicycle cellar is equipped with enough sockets for charging e-bikes. You can get the key at the reception.
The breakfast room is located on the ground floor. Here we serve a generous breakfast buffet from 6:30 – 10:00 am on Mondays-Fridays and from 7:00 – 10:30 am on Saturdays, Sundays and public holidays. Please note that food served as part of the breakfast buffet is intended for consumption in the breakfast room only. You can also enjoy breakfast in your room – simply contact reception, tel. 111.
Bed linen is changed every third day or on request, tel. 111.
Please contact reception, tel. 111.
There is a charging station for electric cars in our garage. We charge a flat rate of CHF 20 for its use in addition to the garage space. Further information is available at the reception.
Our check-in time is 3 pm.
Our checkout time is 12.00 am. Should you wish to check out later, please contact reception, tel.111.
Please contact reception, tel. 111.
A map of Chur is available from reception.
Our exclusive boardroom for up to 10 persons can be rented for meetings. Please contact reception, tel. 111.
We are happy to provide cots free-of-charge for children aged up to 3 years old. Please enquire at reception, tel. 111.
Smaller sums of foreign currency can be exchanged at reception on payment of a small risk surcharge.
For day rooms, please contact reception, tel. 111.
Please inform us immediately of any defects found in your room, tel. 111, and we will endeavour to remedy them immediately.
In addition to our mini-bar, we offer wines, Champagne and spirits also at the hotel bar.
Please hand items you wish to be dry cleaned to reception.
220 volts A/C, 50 Hz.
The reception staff would be pleased to advise you with excursion tips.
The hotel has a fully integrated fire alarm system corresponding to the latest security norms. Additional fire doors are installed on each floor, which close automatically in case of fire. In case of fire, please note the escape route on the back of your room door. Do not use the lift under any circumstances. Should you have any questions, please contact reception, tel. 111.
Our fitness room is on the lower ground floor and can be accessed using the room chip card. Open 24 hours.
Parking spaces are available in our underground garage, at a price of CHF 12.– per day.
Chur is surrounded by numerous golf courses. The nearest of them, with 27 holes, is in Domat/Ems, approximately 7 km from Chur. Please have a look at the brochures available at the reception or ask for further information at the reception.
With the guest card you receive various discounts in and around Chur. Scan the QR code on the guest card sheet for detailed information or ask our reception.
The Salon Roberto «hair & beauty» is located next door to our hotel, phone 081 252 39 21.
Both entrances to the hotel are locked at night, but can be opened using your room key card. The system is the same as that for your room door.
An ironing board is provided in the wardrobe of your room. Irons may be obtained from reception.
Please call reception Tel. 111 to ask for an ironing service.
The following internet connections are available:
– W-LAN throughout hotel (free)
– Internet station on first floor (free)
The hotel is equipped with an electronic locking system, increasing your security within the hotel. After your departure, the magnetic card will automatically be invalidated. Should you extend your stay, your key card must therefore be reprogrammed. Since the cards are reused, please return them upon your departure.
A laundry bag and a laundry price list can be found in the wardrobe of your room.
Please contact reception, tel. 111.
Please store valuables such as jewelry, cash and financial documents in the room safe. This offers greater security against loss, damage or destruction. Valuables are insured up to CHF 1000 when stored in the room safe. The hotel accepts no liability for any valuables stored in the hotel rooms. We can offer you a compartment in our hotel safe at reception for the storage of valuables worth over CHF 1000.
If you need help with your luggage, please contact reception, tel. 111.
You will receive incoming mail from reception. Outgoing mail can be handed in at the reception.
Stamps can also be obtained from reception.
Our exclusive boardroom for up to 10 persons can be rented for meetings. Please contact reception, tel. 111.
There is a minibar in every hotel room, the still and sparkling water in it is included in the room rate and is refilled daily. On the minibar door you will find a QR code with our entire range of drinks, which you can purchase at the bar or have brought to your room for a small room service surcharge.
Motorbikes can be parked in our garage free of charge. Please use the corners and spaces that are not usable for cars. You will receive the garage key at the reception.
Entry to a few of the local museums is free of charged or reduced with the guest card. Further informations are available at reception.
Book rooms, manage your account and gain extras – with our online tool Hoxell, you can inform us of your requirements at the point of booking to make your stay even more successful and enjoyable. For more information, contact reception, tel. 111.
Every morning, you will find the latest daily newspapers from Switzerland at breakfast and at reception.
Should you have problems opening the entrance doors to the hotel, please use the night bell.
All of our rooms are 100% non-smoking rooms.
We have 20 marked parking spaces in the courtyard behind the hotel. Please ask at reception to make sure you are parked in one of the spaces reserved for the hotel.
Pets are allowed in our hotel, at a cost of CHF 10.– per day.
Photocopies can be made at reception.
There are two different large and firm pillows per person on your bed. For additional or synthetic pillows, please contact the reception, tel. 111.
Should you encounter any problems with your room, please call 111 immediately. We will do everything possible to resolve them without delay.
We are interested in your opinion of our hotel and our services. Please complete the questionnaire you will find among the hotel documentation. Many thanks in advance.
You can use the radio alarm clock or TV to listen to the radio. The operating instructions and channel selection can be found on the desk.
The reception is available 24 hours a day.
A hotel safe is available in your room. Items up to a value of CHF 1000.– are insured if stored in the safe. Please read the instructions on the door of the safe.
We have taken all possible measures to ensure your security. An employee can be reached throughout the night in case of emergency, tel. 111.
We offer you a limited sewing service (8:00 – 17:00). Please ask at reception, tel. 111.
A shoe-cleaning machine is available on the stairs between 4th
and 5th floor.
Our Spa Lounge (sauna, steam bath, relaxation room, cloakroom) can be found in the basement (floor -1) alongside the gym. The sauna and steam bath are heated at any time on request. Please ask reception, tel. 111.
Should you require additional hotel stationery, please contact reception, tel. 111.
Dial 0 for an outside line. All your telephone charges are automatically booked to your hotel bill.
Your room includes a TV set. The operating instructions and channel selection can be found on your bedside table.
The programme is available in the daily newspapers. We will be happy to advise you at reception.
A shaving set, toothbrush, toothpaste, ladies' items e.g. are available from reception.
For the sake of the environment, we replace all towels after 3 days. If you would like fresh towels, please place them on the floor.
In your room you will find an umbrella to use during your stay at the hotel. If you like the umbrella, you can purchase it from reception for CHF 25.
Our telephone system includes an automatic alarm call service. You can set your alarm dialing the following: *55. When you hear the dialing tone, enter the required alarm call time in the form of a four-digit number using the keypad e.g. 0700 = 07:00 am, 0930 = 09:30 am. Please wait until the alarm call entered has been accepted. You can cancel the alarm call by dialling #55 9999. Alternatively to our alarm call service, you can also use the radio alarm clock in your room.